Refund Policy

Last Updated: May 21, 2024

Introduction

Welcome to Famxplor! We are committed to ensuring satisfaction for all our customers. Famxplor is a platform operated by Six weeks SARL that allows users to search, discover, and find activities for their family vacations. This refund policy outlines the conditions under which Famxplor may issue refunds. Our policy is designed to be fair and transparent, keeping in line with the standards set by our payment processing partner, Paddle.com.

Refund Eligibility

Initial Purchase: Customers are eligible to request a refund within 30 days of their initial purchase unless stated otherwise during the purchase process.

Renewals: For subscription renewals, refund requests must be made within 7 days of the billing date.

Process for Requesting a Refund

1. Contact Us: To request a refund, customers must contact our support team at hello@famxplor.com with their transaction details.

2. Verification: Our team will verify the purchase through Paddle.com and assess the eligibility for a refund.

3. Response Time: We aim to process refund requests within 7 business days of receipt.

Refund Method

Refund Via Original Payment Method: Refunds will be issued through the original payment method used during the transaction, in accordance with Paddle.com’s policies.

Subscription Cancellation

Cancel Anytime: Subscriptions can be canceled at any time by accessing your account settings or contacting our support team.

Post-Cancellation Access: After cancellation, you will have access to your subscription until the end of the current billing cycle.

Non-Refundable Services

Certain services or features of Famxplor may be non-refundable. These will be clearly marked as “non-refundable” during the purchase process.

Modifications to the Refund Policy

Updates: Famxplor reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Notification: We will notify customers of significant changes to this policy through our website or via email.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at hello@famxplor.com.

Agreement

By using Famxplor’s services, you agree to this refund policy and our terms of service.